We accept bespoke commissions for clients with a UK address only. Currently we do not accept bespoke orders for clients outside of the UK
From time to time we may request that the design is recreated for further sales and marketing purposes – this will be undertaken in full knowledge of the person that has placed the order.
The design and all rights associated with it are still owned by Inari Designs. If design drawings have been made specifically for a client a copy may be provided at the clients request once full payment has been made. At all points until this moment the drawings are owned by Inari Designs.
The individual who has commissioned the piece may not market / sell the product as their own nor take the design to a competitor for reproduction.
An estimate of the cost of undertaking the Bespoke Order will be given at any stage that the client requests. The estimate is an approximation of the cost of the job being undertaken and is based upon similar previous jobs and the current market cost of the precious metals, diamonds and gemstones or other jewellery components being used.
Due to price fluctuations in the precious metals and gemstone markets, we will hold this quote for seven days from the date that the quotation is given. At this point a requote will be required.
Bespoke Orders require a 50% deposit on approval of the design and confirmation of the order. The remaining 50% is paid upon completion.
All Bespoke Orders are payable by credit card (via Paypal) or BACS transfer details of which will be confirmed at point of order confirmation.
Production and delivery timescale of Bespoke Orders are dependent on complexity of the piece commissioned. We estimate an average time frame of 5-7 weeks from start of the project plus 7 days for hallmarking (if required).
Supply to us of loose stone(s)/ gold and silver jewellery for Bespoke Orders
When we are supplied loose stone(s) or gold or silver jewellery by Clients for the purposes of Bespoke Orders in certain instances we will ask for 'proof of origin'. This protects you and us against unethical and criminal practices.
We reserve the right to refuse to proceed with the Bespoke Order if the requisite paperwork is not provided.
Examination and Assessment
In the event that you wish to commission a Bespoke Order, from a loose diamond or gemstone, we will need to examine the gemstone to determine the correct way to proceed.
We will submit a quotation to you when the Jewellery has been examined by a working jeweller, or the gemstones evaluated by a third party assessor.
The examination process may take up to 2 weeks for the quotation to be confirmed. If gemstones need to be tested there may be an additional cost. You will be informed of this cost at the earliest convenience.
Inari Designs reserves the right to refuse to work with loose diamonds or gemstones (as supplied by the Client)
Any precious metals supplied will only be used if they bear a UK Hallmark. We cannot use gold filled or other non precious metals . We reserve the right to refuse to work with metals provided. In some instance we may test any metals supplied for purity.
Estimates, Quotations and Order Processing
Estimates are approximate calculations for the cost of undertaking an order. At no stage is Inari Designs liable to uphold an estimate.
A quotation from Inari Designs formalises a previous estimate which confirms the current market price for your order. Once a quotation is received you are required to confirm in writing via email or letter that the quotation is approved before production can proceed. We will only commence work once we have received this as written confirmation.
Quotations that are provided by us are valid for one month only; after this time, we will re-quote since the price of jewellery-based commodities (such as diamonds, gemstones and precious metals) is liable to change.
We determine in our sole discretion whether to proceed or not with any Bespoke Order.
Should the order not be accepted by us, Inari Designs will return the loose gemstones, diamonds or god and silver jewellery by exactly the same method of delivery receipt free of charge.
Shipping / Delivery
Shipping an item to us
When an item of jewellery is sent to us for Bespoke Order purposes the cost of delivering/shipping the item to us for examination/assessment will be covered by you. We would advise that any item(s) sent to us under the value of £2,500 are sent via Royal Mail Special Delivery Next Day. Any items over the value of £2,500 should be sent to us by a recognised courier.
Communication of shipping an item to us. We should be informed of all delivery details prior to any item being sent to us. It is the customers' responsibility to advise Inari Designs of any item being sent to 17 Greatwood, Chislehurst, BR75HU
Postal Damage and Loss
We do not take any responsibility for the loss or damage to pieces of jewellery or loose stone(s) before receipt at 17 Greatwood, Chislehurst, BR7 5HU
We strongly recommend that all our customers pack their item(s) of jewellery/own gemstone(s) in a Royal Mail Special Delivery envelope (value under £2,500) to minimise the risk of damage. This envelope does not guarantee that the piece of jewellery will be received in the same condition as when it was sent. If your piece(s) of jewellery/own gemstone(s) are lost in the post or during delivery any claim must be made directly to the carrier.
We will cover the cost of returning orders/packages and non-orders up to the value of £2,500. Inari Designs will deliver these items by Royal Mail Special Delivery Next Day, and these items are fully insured.
Any orders or packages that are to be delivered to an area outside of the UK will be quoted for on an individual basis.
We do not accept item(s) sent to us for Bespoke Orders from overseas, outside of the UK.
All products delivered by us remain our property until such time as you have paid for them in full, including damages, costs and interest, in the event of late or delayed payment.
You have no right to retain any jewellery that has not been paid for in full
All Bespoke orders are delivered free of charge in the UK. Dependent on value we deliver by Royal Mail Special Delivery Next Day. These items are fully insured and require your signature on receipt.
We do not post/courier items to PO Box or hotel addresses.
The Product will be your responsibility from the time the Product is delivered by the carrier to the address you gave us or from the time you collect it from us.
You own the goods once the Product is delivered by the carrier to the address you gave us or from the time you collect it from us.
UK delivery covers England, Scotland, Northern Ireland, Wales, the Channel Islands, Scilly isles and the Shetlands.
We do not currently accept orders for bespoke/commission pieces from clients outside of the UK