How long will it take to receive my purchase.
While I do have a few items available for immediate despatch, most of my jewellery designs are made to order. This allows me to keep an eye on quality and ensure your jewellery will last a lifetime with normal wear. It also helps me to not make excess stock and create waste.
The time it takes to make an item will depend on the design but most pieces will be ready to deliver within 2-4 weeks. You will be notified by email of approximate making times. If you need an item urgently, please get in touch to discuss. I may be able to fast track your order. Please note: if your item requires hallmarking this takes roughly 1 week to complete and this time is included in the delivery time.
What if I don't like the item or it doesn't fit?
Do you hallmark your jewellery?
I hallmark all jewellery according to the Hallmarking Act of 1973 which outlines that if the weight of a metal used in the making of a piece of jewellery reaches a specific threshold, it must be hallmarked by law. The thresholds are as follows;
I do occasionally also hallmark items weighing less as well to highlight the overall quality of the piece. All items will clearly state in their description if it is or will be hallmarked.
What is a Hallmark & Dealer's Notice
What is the difference between gold and gold-filled / rolled gold or gold vermeil?
I've written a detailed blog about the differences between gold, gold-filled and vermeil as well as plate. You can read it here.
In general I only occasionally use gold-filled metal in my jewellery designs.
How do I know what ring size to order?
Accurate ring sizing is very important . Many of my designs are difficult to resize and may require completely remaking the ring – therefore considerable added expense. So the following information is to help you measure your ring size as best as you can.
I do have a ring sizing worksheet that you can use, but be aware of the limitations as mentioned below. You can download this here.
While a bit cheeky, you can also pop over to a High Street jeweller and ask them to size your finger.
Tips for getting your ring size
How do i take care of my jewellery?
Jewellery should be stored as separately as you can. Silver and gold are relatively soft metals and can be easily scratched. Likewise, many gemstones can be scratched by household dust, so a bit of care when you are not wearing your jewellery will help it maintain its beauty.
Only put your jewellery on once all make-up, lotions and perfumes have been applied and have dried as these chemicals are capable of tarnishing silver and damaging other sensitive patinas. Jewellery should not be worn when exercising, gardening or swimming for the same reason.
Click here for more tips.
How do you package your jewellery?
You can read more here
I use recycled Silver and Gold in most of my jewellery designs.
The exception is my use of ethically sourced gold. This gold is mined by small scale artisanal miners who rely on mining for their survival.
I also use ethically sourced gemstones - the gemstone can be traced back to the actual mine and miner. As well as responsibly sourced gemstones where the gemstone supplier has a responsible sourcing policy to ensure its gemstones come from workshops and factories they have visited, and are confident that the people employed are treated well and fairly for the different countries they are based.
In addition I will occasionally use recycled gemstones
I prefer to use Lab grown diamonds to minimise the environmental and ethical footprint of my jewellery. Read more below.
There is also the option for clients to re-cycle the value of their unused jewellery by selling it as scrap and putting the money against the cost of a new commissioned piece.
In some cases I can melt down and use a client's old jewellery to make a new commission. I can only do this with jewellery which bears a full UK hallmark. Items stamped for example with .925 or 18ct are not a full and legal UK hallmarks. I can test them for purity, but cannot guarantee as such. If a client insists on their use, they cannot assume they will pass assay.
Are your diamonds conflict free?
It is illegal to sell or buy diamonds that have been used to fund conflict. The Kimberly Process was created to combat this issue and ensure diamonds are conflict free up to the point of polishing and cutting. Thus there is a small chance that a diamond may come into the supply chain after cutting and polishing. To avoid this, I will
Do you provide product samples for photo shoots and other promotional marketing?
Do you have a bricks and mortar shop?
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I didn't receive an order confirmation?